Returns & Exchanges

At Ado Official Music Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn apparel and unopened media. Please ensure all items are returned in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original shipping box, ensuring that all tags, inserts, and protective sleeves are included to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; remember to keep your tracking receipt for reference.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method or ship your replacement items within 5-7 business days.